ENOCHS Sales Policy
ENOCHS sales are made through authorized medical supply distributors. Call ENOCHS Customer Service to locate a Distributor for your area. ENOCHS reserves the right to bid direct to state and federal agencies.
Distributor Purchase Order to ENOCHS must include ENOCHS catalog number, designation of side drawers on patient's right or left, color of drawer fronts, base and top where applicable. Orders must include Consignee name, address, delivery contact with phone number and any other special shipping instructions. Orders may be e-mailed or FAXED to ENOCHS. Phone orders are not accepted.
Products ordered with special custom upholstery and/or drawer fronts will incur additional charges and be subject to delay in delivery. Sample of each custom color is required at time order is placed. Such orders, once accepted and in process, are not subject to cancellation.
Orders for furniture of special construction or finish are not subject to cancellation after acceptance of ENOCHS acknowledgment.
Standard orders canceled five (5) or more days after entry of order will be subject to a 25% cancellation fee.
All shipments will be freight collect except when a drop shipment to a third party is requested. All bill of lading drop shipments directly to enduser will be marked as third party billing, allowing delivering carrier to collect freight charges directly from distributor whose name and address appear on bill of lading. This policy will be followed unless otherwise negotiated.
Export packing is available at an additional fee.
All ENOCHS products are securely packaged for safe transit. ENOCHS holds a clear bill of lading when shipment leaves our dock. ENOCHS must be notified of the damage by Consignee or distributor within 5 days of receipt of freight. ENOCHS will execute freight claims on goods shipped on a prepaid basis. Freight claims on collect or third party billing shipments will be the full responsibility of Consignee or distributor.
Visible Damage Upon delivery, Consignee is responsible to check outside carton of each item for any visible damage before accepting an ENOCHS shipment. Carton damage might indicate merchandise damage - BEFORE ACCEPTING SHIPMENT MAKE NOTATION ON DELIVERY RECEIPT OF THE VISIBLE DAMAGE. Call ENOCHS Customer Service immediately to register damage.
Upon delivery, Consignee is responsible for inspecting outside of carton of each item for any visible damage. If carton damage indicates possible merchandise damage, note condition of carton on delivery receipt. UNPACK merchandise immediately and check for damage. If damage is discovered, it is the receiver’s responsibility to follow procedure to insure proper credit and filing of claim.
- Call delivering carrier for an immediate freight inspection.
- Do not move merchandise and retain all packing material.
- Call ENOCHS immediately to register concealed damage and for further instruction.
ENOCHS will accept damaged merchandise for estimate of repair for freight claim only if steps 1-3 are followed.
Return Merchandise Policy and Procedure
ENOCHS will accept merchandise for credit review if procedure is correctly followed. All return merchandise is subject to a 25% restocking charge. Credit will reflect merchandise price, less restocking fee and all charges for repairs or replacements. ENOCHS reserves the right to refuse returned merchandise if procedure is not explicitly followed.
- Call ENOCHS within 30 days of original ship date for return authorization number. Returns without proper authorization will be refused.
- Returning party is responsible for packing merchandise for safe transit. All damage due to improper packing will be deducted from credit.
- Merchandise must be received by ENOCHS within 30 days from date of return authorization.
- All freight charges must be prepaid.
ENOCHS Product Design
ENOCHS reserves the right to make product improvements or change product specifications without notification.
Prices are effective on date of shipment and not on date of entry of order. All prices are F.O.B. Factory and are subject to change without notice.